Cisco Webex Audio Test

Webex Test Your Audio Before a Call or Meeting You can test your speaker and microphone before jumping into a call or meeting to make sure your audio is the best it can be. Test your device’s Internet speed. The preferred Internet for Webex is Wifi. If a user has to use their cell phone data plan to join the Webex, it is suggested that the user not enable their camera. If a user is using their cell phone data plan AND using their camera, if their audio cuts in and out, ask them to turn off their camera and try.

Webex Meetings Join a Test Meeting. Click the installer file to install the Cisco Webex Meetings app. If you prefer to use your phone for audio, dial in.

We endeavor to make our Cisco TelePresence products interoperable with all relevant standards-based equipment. Although it is not possible to test all scenarios, the testing on which this data is based covers most common functions of the listed endpoints and infrastructure.

The following pages describe the software releases that were tested for interoperability with Cisco TelePresence products. The results are grouped by product range. It is not possible to guarantee that all the models listed in the Product(s) column have been tested with the specified software release, although to the best of our knowledge we believe that all such models are interoperable with the associated software release. The absence of a device or release does not imply a lack of interoperability.

Cisco Meeting Server software version 3.0

Show data for version: 3.23.13.02.92.8

Interoperability testing often requires interworking from one signaling/call control protocol to another. The following table lists phrases that are used to briefly describe the call paths that were tested for each interoperability scenario. The explicit call paths in the table place the endpoint first and the Cisco Meeting Server last as a general convention.

Note: We recommend using the most up-to-date software on all devices and Endpoints.

Call Path Phrase	Explicit call path description
SIP	Endpoint < SIP > Cisco Meeting Server
Cisco Unified Communication Manager (CUCM) to Cisco Expressway	Endpoint < SIP > Cisco Unified CM < SIP > Cisco Expressway < SIP > Cisco Meeting Server
TIP	Endpoint < SIP > Cisco Unified CM < SIP > Cisco Expressway < SIP > Cisco Meeting Server TIP enabled (requires TIP-compatible endpoint)

Cisco TelePresence

Product(s)	Software release	Comments
Cisco Meeting Management	3.0	Meeting Server 3.0 introduces a mandatory requirement to have Cisco Meeting Management 3.0. Refer to Cisco Meeting Management Release Notes for latest information.
Cisco TelePresence Management Suite (TMS)	15.12	If you use TMS versions earlier than 15.12.0 for scheduled meetings — CUCM ad hoc conferencing calls — do not set a security profile at the system or tenant level.

Cisco Endpoints

Product(s)	Software release	Comments
Cisco TelePresence SX10	CE9.13	Download adobe cs2 for free mac. Supported
Cisco TelePresence SX20	CE9.13	Supported
Cisco TelePresence SX80 Codec	CE9.13	Supported
Cisco Webex Desk Pro	CE9.13	Supported
Cisco Webex DX70	CE9.13	Supported
Cisco Webex DX80	CE9.13	Supported
Cisco Webex Room 55 dual	CE9.13	Supported
Cisco Webex Room 55 Single	CE9.13	Supported
Cisco Webex Room Kit	CE9.13	Supported
Cisco Webex Room Kit Mini	CE9.13	Supported
Cisco Webex Room Kit Plus	CE9.13	Supported
Cisco Webex Room Kit Pro	CE9.13	Supported
Cisco Webex Room Panorama	CE9.13	Supported

Cisco Infrastructure Platforms

Product(s)	Software release	Comments
Cisco Expressway	X12.6.1	Only Expressway version X12.6 or later are supported. Note: Refer to the Release Notes for Cisco Meeting Server for more information about call capacities for both clients.
Cisco Unified Communication Manager (CUCM)	12.5(1)SU2	Meeting Server is supported with CUCM 11.5(SU1) or later for ad hoc call escalation. Version 10.5(SU1) is not supported.

Product(s)

Software release

Comments

Cisco Expressway

X12.6.1

Only Expressway version X12.6 or later are supported.

Note: Refer to the Release Notes for Cisco Meeting Server for more information about call capacities for both clients.

Cisco Unified Communication Manager (CUCM)

12.5(1)SU2

Meeting Server is supported with CUCM 11.5(SU1) or later for ad hoc call escalation. Version 10.5(SU1) is not supported.

Cisco Software Based Apps

Product(s)	Software release	Comments
Cisco Jabber	12.8	Supported for Jabber on Mac, Windows, iPhone, iPad and Apple Watch, Android and Android Wearable. Minimum recommended version is 12.5. Note: Version 12.5 supports Active Control which provides roster list and meeting controls. For more information, see Release Notes for Cisco Jabber.
Cisco Meeting Server web app	3.0	Cisco Meeting App for WebRTC is now removed in Cisco Meeting Server version 3.0. You will now need to use Cisco Meeting Server web app instead of Cisco Meeting App for WebRTC. For more information, see Cisco Meeting Server web app important information document.
Cisco Webex Teams	N/A	Use latest version of Cisco Webex Teams. Available on mobile (iOS or android), desktop (macOS or Windows) and a Web version which works on any browser. Click here for more information regarding Cisco Webex teams. Cisco Webex registered endpoints (both hardware and software endpoints) support making and receiving SIP video calls (i.e. audio, video and BFCP content sharing) via the Cisco Webex cloud. Therefore, Cisco Webex registered endpoints support connecting to Cisco Meeting Server today as a SIP endpoint. Cisco Webex endpoints are intended to be used with Cisco Webex conferencing and hence the user experience will be different between a Cisco Webex conference and one hosted on a Cisco Meeting Server. Additional conference functionality such as ActiveControl (the ability to see roster lists, change local layouts from the touch panel) and whiteboarding are not currently supported between Cisco Webex endpoints and Cisco Meeting Server.

Product(s)

Software release

Comments

Cisco Jabber

12.8

Supported for Jabber on Mac, Windows, iPhone, iPad and Apple Watch, Android and Android Wearable. Minimum recommended version is 12.5.

Note: Version 12.5 supports Active Control which provides roster list and meeting controls. For more information, see Release Notes for Cisco Jabber.

Cisco Meeting Server web app

3.0

Cisco Meeting App for WebRTC is now removed in Cisco Meeting Server version 3.0. You will now need to use Cisco Meeting Server web app instead of Cisco Meeting App for WebRTC.

For more information, see Cisco Meeting Server web app important information document.

Cisco Webex Teams

N/A

Use latest version of Cisco Webex Teams. Available on mobile (iOS or android), desktop (macOS or Windows) and a Web version which works on any browser. Click here for more information regarding Cisco Webex teams.
Cisco Webex registered endpoints (both hardware and software endpoints) support making and receiving SIP video calls (i.e. audio, video and BFCP content sharing) via the Cisco Webex cloud. Therefore, Cisco Webex registered endpoints support connecting to Cisco Meeting Server today as a SIP endpoint. Cisco Webex endpoints are intended to be used with Cisco Webex conferencing and hence the user experience will be different between a Cisco Webex conference and one hosted on a Cisco Meeting Server. Additional conference functionality such as ActiveControl (the ability to see roster lists, change local layouts from the touch panel) and whiteboarding are not currently supported between Cisco Webex endpoints and Cisco Meeting Server.

LDAP Server

Product(s)	Software release	Comments
Microsoft Active Directory	Windows Server 2008 and later	No issues found
OpenLDAP	2.4.31	No issues found
Oracle Internet Directory	LDAP version 3	No issues found

Supported Platforms

Product(s)	Software release	Comments
Cisco UCS Manager	4.0, 4.1	Newer versions of Cisco UCS Manager maybe available. Please contact Cisco support for if you wish to upgrade to a newer version.
VMWare ESXi	7.0, 6.7, 6.5 Update 2, 6.0 Update 3	Meeting Server Version 2.8 and later supports ESXi 6.7, ESXi 6.5 Update 2, ESXi 6.0 Update 3. However the audio capacity has been reduced. For more information, refer to Release Notes.

Uploaders

Product(s)	Software release	Comments
Vbrick	Rev API v1	Supported. Vbrick is planning to deprecate 'Rev API v1' in April 2021.

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Learn how you can test your configuration in advance of your Webex meeting so that you can troubleshoot any issues before there is any urgency.

This content applies to:

Faculty
Staff
Students
Invited external meeting participants

Webex Test Sound And Video

Environment

Windows
Mac
Webex

Cisco Webex Audio Options

Step-by-step

Use this option if you are able to meet ahead of time with someone who is able to host Webex meetings in order to test that everything is working.

Schedule a meeting as far in advance of the real meeting as possible.
Visit webex.usask.ca and login with your NSID and password, or use the meeting link provided by the host.
Join the scheduled meeting.
If prompted, download and install the Cisco Webex Meetings app. If you have already downloaded the app, you may be prompted to allow it to open.
On a Mac, you will need to allow Cisco Webex Meetings access to your camera and microphone.

Use this option if you are unable to meet with a person in real-time to test your connection before your real meeting.

Go to the Webex test meeting on the Cisco website.
Enter your name and email address and click Join.
If prompted, download and install the Cisco Webex Meetings app. If you have already downloaded the app, you may be prompted to allow it to open.
On a Mac, you will need to allow Cisco Webex Meetings access to your camera and microphone.
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Once the Cisco Webex Meetings app is open

Click the green Join Meeting button.
From the Menu Bar, select Audio, then Speaker, Microphone, and Camera.
In this window, you can configure and test your Camera and Microphone. Speak into your microphone to confirm that you see blue bars jump with your voice. Click Test to and confirm you hear the tone and see the blue bars jump to test your speakers.
If you have successfully completed step 3, then Webex is receiving your audio and your video, and you are successfully receiving the audio from WebEx.

If you're having problems, there are a few troubleshooting steps you can use to get things working. Otherwise, submit a request for IT helpto continue troubleshooting your issue.